• - Premium Billing
  • Middleton, WI, USA
  • Hourly
  • Full Time
  • Med/Dental/Vision; Company Paid Life/STD/LTD; Matching 401(k); Hybrid, Flexible Work Environment; Generous Paid Time Off

Billing & Collections Specialist

Hybrid Work Environment - Middleton, WI or Hartford, CT

Want to join an exciting and collaborative company that offers competitive compensation and benefits packages – including generous paid time off, a fully vested matching 401(k), professional and educational growth opportunities, hybrid, flexible and casual work environment, and recognition for exceptional performance?

CapSpecialty® is seeking an energetic, adaptable billing and collections professional to add to its experienced, team-oriented staff. With exceptional service to agents and policyholders, this role's primary goal is delivering billing ease through all payment channels.

Key responsibilities include:

  • Proactively identify V11 system and internal processing improvements. 
  • Collaboratively work in a team environment, providing knowledge and assistance to other team members. 
  • Receive or post cash as required. 
  • Reconcile financial statements.
  • Pursue collection activity.
  • Perform daily report analysis to ensure the quality and accuracy of financial data.

Education & Experience:

  • 2-year Associate degree in business, or equivalent work experience.
  • 1-3 years of experience with financial decision-making, accounting or cash handling.
  • Proven exceptional customer service skills, communication, problem solving ability, and team interaction skills.
  • Prior collections experience preferred.

Essential Skills:

  • Exceptional communication and customer service skills.
  • High-level knowledge of business or insurance.
  • Superior analytical and personal interaction skills.

CapSpecialty is a leading provider of specialty insurance and bonds for small- to mid-sized businesses in the U.S., offering commercial Casualty, Professional Liability, Surety and Fidelity products in all 50 states and the District of Columbia.  By working with select partners through a limited distribution model, CapSpecialty's creative, hard-working team provides personalized service and cultivates mutually successful partnerships to deliver positive results.  CapSpecialty's carriers have an A ("Excellent") rating from A.M. Best, writing both admitted and non-admitted policies on the paper of Capitol Indemnity Corporation, Capitol Specialty Insurance Corporation and Platte River Insurance Company – Berkshire Hathaway companies. For more information please visit

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