Billing & Collections Specialist

• - Underwriting Operations
• Middleton, WI, USA
• $19.23-$31.25
• Hourly
• Full Time
• Medical, Dental, Vision; Matching 401(k); Co. Paid Life Ins, STD, LTD; Generous Paid Sick & Family Bonding Leave; Tuition & Educational Reimbursements

Billing & Collections Specialist

This is a hybrid position requiring 3 days in office at either our Middleton, WI or Hartford, CT office location.

At CapSpecialty, we are a specialty underwriting company being driven by well-informed, entrepreneurial and proactive employees. Come join our exciting company where you can really make an impact, and each individual's unique skills and talents are recognized and valued. You will find an accessible leadership team that welcomes opinions and ideas. We owe much of our success to our collaborative environment and set of three guiding principles rooted in customer-centricity, employee excellence and corporate culture.

We offer competitive compensation and benefits packages – including an innovative open vacation plan, generous paid sick and parental leave, fully vested matching 401k, company-paid group term life insurance and short- & long-term disability plans, professional and educational growth opportunities, flexible and casual work environment, and recognition for exceptional performance. Please see our full list of Total Rewards here.

CapSpecialty is seeking a Billing and Collections Specialist who will deliver billing ease and exceptional service to producers and policyholders through all payment channels. They will proactively identify system and internal processing improvements. The Billing and Collections Specialist will collaboratively work in a team environment, providing knowledge and assistance to other team members, receive or post cash as required, reconcile financial statements, pursue collection activity and perform daily report analysis to ensure the quality and accuracy of financial data.

Duties/Responsibilities:

• Provide exceptional customer service by assisting producers and policyholders, through any means of communication, with account statement and invoice information. This includes reconciliation of financial data, including commission data, as well as resolving system issues. 
• Rotate specific team duties such as mail indexing and direct bill commission processes.
• Receive or post cash, process return premiums and premium modifications in accordance with proper department and accounting procedures. Deliver accurate and efficient premium handling and processing.
• Work collaboratively with the Billing team members, Finance and other departments to proactively identify obstacles in delivering easy billing, initiate changes and pursue until resolved.

Supervisory Responsibilities:

None.

Core Competencies:

• Exceptional communication and customer service skills.
• High-level knowledge of business or insurance.
• Superior analytical and personal interaction skills.

Education and Experience:

• Associate's degree in business, or equivalent work experience.
• 1+ years of experience with financial decision-making, accounting or cash handling.
• Proven exceptional customer service skills, communication, problem solving ability, and team interaction skills.

CapSpecialty is a leading provider of specialty insurance and bonds for small- to mid-sized businesses in the U.S., offering casualty, professional liability, surety and fidelity products in all 50 states and the District of Columbia. By working with select partners through a limited distribution model, CapSpecialty's creative, hard-working team provides personalized service and cultivates mutually successful partnerships to deliver positive results. CapSpecialty is an operating subsidiary of Berkshire Hathaway, and its carriers have an A ("Excellent") rating from A.M. Best, writing both admitted and non-admitted policies. For more information, please visit CapSpecialty.com.

Apply today!

Equal Employment Opportunity Employer